Shipping policy

Shipping Policy

Last Updated: July 18, 2026

Thank you for shopping with Customory. We are committed to delivering your order safely and on time.

Order Processing

Orders are processed within 1–3 business days after payment confirmation.
Custom or personalized orders may require additional production time depending on the complexity of the design.
Orders are processed only on business days (Monday to Saturday).

Shipping Time

Estimated delivery times:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Areas: 5–10 business days

Please note that delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during checkout before payment is completed.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable) to monitor your shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. Customory is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided by the customer.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery time, please contact us. We will coordinate with the shipping partner to help resolve the issue as quickly as possible.

Damaged Packages

If your package arrives visibly damaged, we recommend taking photos before opening it. If the product inside is damaged, please contact us within 48 hours of delivery with your order number and clear photos so we can assist you.