Refund policy

Return & Refund Policy

Last Updated: July 18, 2026

At Customory, every product is carefully crafted to ensure the best quality. As many of our products are made to order or personalized, please read our policy carefully before placing an order.

Returns

We do not accept returns or exchanges for:

Custom or personalized products.
Products ordered with incorrect details provided by the customer.
Change of mind after the order has been placed.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

Your order number.
Clear photos of the product and packaging.
A brief description of the issue.

If the issue is verified, we will offer one of the following at no additional cost:

A replacement product, or
A full refund (where applicable).

Refunds

Once your request has been reviewed and approved, any eligible refund will be processed to your original payment method within 5–7 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.